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Book Session →Frequently Asked Questions
How do I connect my BAS to BalanceCx?
BalanceCx supports multiple connectivity options including EEI Data Gateway, Novant, and direct BAS exports. Contact support for setup assistance.
What building systems can BalanceCx monitor?
We monitor HVAC, lighting, electrical, plumbing, fire/life safety, access control, and IoT devices across all major BAS platforms.
How quickly can I see results?
Most clients see actionable insights within 24 hours of data connection. Energy savings and performance improvements typically begin within 30 days.
Is BalanceCx suitable for my building size?
BalanceCx scales from single buildings to entire portfolios. We serve facilities from 50,000 to millions of square feet.
Can BalanceCx work offline?
Yes, BalanceCx has a fully functional offline version that can operate independently without internet connectivity, ensuring continuous monitoring and analytics.
What types of reports can I generate?
Generate energy consumption reports, FDD summaries, equipment performance analytics, comfort analysis, maintenance logs, and custom reports tailored to your needs.
How does BalanceCx help with energy savings?
Our platform identifies inefficiencies, recommends optimization strategies, and tracks improvements. Most clients achieve 15-30% energy cost reduction within the first year.
What support is available during implementation?
We provide dedicated implementation support including system configuration, data mapping, training sessions, and ongoing technical assistance from our engineering team.
Can I integrate BalanceCx with my existing work order system?
Yes, BalanceCx offers API integrations with popular CMMS and work order systems, enabling automated ticket creation and bidirectional data synchronization.